Dale Carnegie once told the story of a New York speaker who was often complimented upon the firm texture of his sentences and the simple beauty of his language. During a conversation with him, the speaker told Carnegie the secret to his power to choose true and incisive words: Each time the speaker discovered...
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Every business in the Netherlands has a common focus; get a little better every day. Sales from both products and services are probably the most common activity across every company as we head into spring. Virtually every business sells something, regardless of category, whether the emphasis is on service, products or just expertise. The...
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Talentontwikkeling lijkt een heldere term: je hebt een talent en dat ga je vervolgens ontwikkelen. Echter, in de praktijk blijkt het zo vaak niet te werken. In de meeste gevallen wordt er zelfs voor een tegenovergestelde aanpak gekozen: we gaan ontwikkelen waar we geen talent voor hebben. Dat leidt echter zelden tot het beoogde...
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(BPT) – Is managing your business’ finances causing you stress? Sixty percent of small-business owners feel their stress levels are increasing, with more than a third citing managing their money as the primary cause, a recent TD Bank survey found. Money management can be demanding for a small business owner in any economy, let...
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No matter how it is looked at in organizations, listening is incredibly important here in the Netherlands. Because it is the process of understanding and interpretation, it is the key component in every sale and in every business relationship. In fact, when you think about it, your income is a clear byproduct of business...
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There is probably no more deflating of a feeling then being rejected. Yet in sales, you can get that feeling a lot. In fact, no matter what you sell or who you serve, a closing ratio of 20% is considered spectacular. Following the examples in How to Win Friends and Influence People and your...
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The key to winning friends and building relationships is actually very basic—simply become a friendlier person! Like Jeffrey Gitomer says, “All things being equal, people want to do business with their friends.” The ways that you can become a friendlier person are equally as easy to understand, but it takes a concerted effort to...
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Jeffrey Gitomer says, “All things being equal, people want to do business with their friends.” The key to winning friends and building relationships is extremely basic: become a friendlier person! The ways that you can become a friendlier person are equally as easy to understand, but it takes a concerted effort to actually practice...
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The sales career is one that is fast and full of change. And because of that fact, many in the profession do not make it. It can become becomes a position “do over” for some who just try sales; individuals can leave the business and start over in a new career. It does not...
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Your customers reevaluate their purchasing decisions every day, and every customer service interaction may bias them toward staying with your company, or moving away from it. Long-term customer satisfaction is built through serial expressions of helpfulness, respect, and genuine interest. Exceptional service drives customer loyalty and creates clients who will be champions for your...
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