(BPT) – Resume? Check. Cover letter? Check. Now you’re ready to begin that job search, right? Wrong. There may be some very important things you’re forgetting about that could dramatically enhance your job search. Nowadays, job searches involve much more than simply submitting hundreds of resumes and cover letters. According to a 2012 survey,...
Read More »
Acclaimed scholar, Charles W. Eliot, once said: “There is no mystery about successful business intercourse … Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.” You would think that would be self evident, yet Dale Carnegie knew merchants who would rent expensive space,...
Read More »
Instead of criticism, which can wound pride and arouse resent, try using positive feedback for the things that your employees are doing correctly to create change. The resentment that criticism engenders can demoralize employees, and still not correct the situation that has been condemned. Sharp criticism and nonstop rebukes almost invariably end in futility....
Read More »
Without clients, most businesses would not succeed. In every case an involved customer is a loyal one. Keeping clients happy within your owner base is far more productive than cold calling for new business. Client acquisition is very expensive. It involves social media, advertising, marketing and a sales force. When you work this hard...
Read More »
Master negotiator, Herb Cohen, tells us from a negotiating perspective, your leverage is how the other side perceives it. If they think you can affect their satisfaction or dissatisfaction, you wield the power to determine the outcome. The process is psychological. They view your strength according to what’s going on in their minds. Therefore,...
Read More »
The global economy is showing mixed signals as we head into 2012. Here in Holland, foreign trade and an open economy places us in better stead than many countries of the world. The challenges we face in a tougher climate are actually good things. In challenging times we are indeed at our best! Global...
Read More »
There have been good salespeople since the beginning of time. The Apostles come to mind. In this past century, Joe Girard and our own Dale Carnegie are central to selling education and prowess. But what makes these people great? Why is it that even in the best of organizations, it is the top 20%...
Read More »
Customer service at any time of the year is the foundation of any retail business and any service organization. But during the hectic and stressful Christmas Season, it really takes center stage. Sometimes the quality of the business relationship with the customer is the only thing that keeps that customer from coming back in...
Read More »
Listening is very easy to do, is it not? It’s kind of automatic. Unfortunately, it is hearing that can claim that definition. Listening takes work. It is safe to say that good leaders are usually very good listeners. And it is also safe to suggest that if you are a poor listener, you accomplish...
Read More »
A.D.D. affects every leader and manager in Holland! It is the organizational disease of limitations. With only 86,400 seconds in the day, from the time you get up until the time you get up; A.D.D. can be a major factor of unfocused efficiency. A.D.D. stands for “all data dumped”. As a manager, you can...
Read More »
