Posts Tagged ‘ tips for good customer service ’

How to Increase Your Vocabulary Day by Day

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March 25, 2013
How to Increase Your Vocabulary Day by Day

Dale Carnegie once told the story of a New York speaker who was often complimented upon the firm texture of his sentences and the simple beauty of his language. During a conversation with him, the speaker told Carnegie the secret to his power to choose true and incisive words: Each time the speaker discovered...
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The Best Things are the Most Difficult

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March 11, 2013
The Best Things are the Most Difficult

Dale Carnegie once told the story of Thelma Thompson, whose husband was stationed at an Army training camp near the Mojave Desert in California. She went to live there in order to be near him, but ended up hating the place. She had never been so miserable. Things became unbearable when her husband was...
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Words That Changed a Life

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March 4, 2013
Words That Changed a Life

Mrs. E. K. Shields, of Saginaw, Michigan, was driven to despair—even to the brink of suicide. She had lost her husband and became very depressed and almost penniless. In an attempt to retake her life, she wrote to a former employer and got her old job back selling World Books to rural and town...
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When You Face a Problem Solve it Then and There

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February 5, 2013
When You Face a Problem Solve it Then and There

One of Dale Carnegie’s students, H.P. Howell, told him that when he was a member of the board of directors of U.S. Steel, the meetings of the board were often long-drawn-out affairs—many problems were discussed, but few decisions were made. The result: each member of the board had to carry home bundles of reports...
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Develop the Will to Win

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January 29, 2013
Develop the Will to Win

Dale Carnegie used to relay a bit of sage advice from Elbert Hubbard that helped people develop the will to win in life. Carnegie said that if the average man or woman would only apply and live the wisdom contained in it, he or she would be happier and more prosperous. Here is Elbert’s...
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Small-Business Owners: Managing Your Money in a Challenging Economy

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November 12, 2012
Small-Business Owners: Managing Your Money in a Challenging Economy

(BPT) – Is managing your business’ finances causing you stress? Sixty percent of small-business owners feel their stress levels are increasing, with more than a third citing managing their money as the primary cause, a recent TD Bank survey found. Money management can be demanding for a small business owner in any economy, let...
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Income is the Byproduct of Listening

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October 31, 2012
Income is the Byproduct of Listening

No matter how it is looked at in organizations, listening is incredibly important here in the Netherlands. Because it is the process of understanding and interpretation, it is the key component in every sale and in every business relationship. In fact, when you think about it, your income is a clear byproduct of business...
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Use Humor Wisely When Addressing an Audience

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October 23, 2012
Use Humor Wisely When Addressing an Audience

If you are one of those fortunately endowed individuals who have the rare gift of humor, by all means, cultivate it. You will be more welcomed wherever you speak. In his book, How to Develop Self Confidence & Influence People by Public Speaking, Dale Carnegie, writing about Chauncey M. Depew, said: “If you were...
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6 Ways Around that Gatekeeper

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October 17, 2012
6 Ways Around that Gatekeeper

There is probably no more deflating of a feeling then being rejected. Yet in sales, you can get that feeling a lot. In fact, no matter what you sell or who you serve, a closing ratio of 20% is considered spectacular. Following the examples in How to Win Friends and Influence People and your...
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Develop a Positive Attitude to Build Relationships and Sales

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September 26, 2012
Develop a Positive Attitude to Build Relationships and Sales

Jeffrey Gitomer says, “All things being equal, people want to do business with their friends.” The key to winning friends and building relationships is extremely basic: become a friendlier person! The ways that you can become a friendlier person are equally as easy to understand, but it takes a concerted effort to actually practice...
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